FAQ
How sustainable are the products?
We bear the responsibility of tomorrow today. The sustainability of Knossi merchandise is very important to me. This is precisely why I chose Spreadshirt as the manufacturer of the merchandise.
How do I find out about new merchandise products and special offers?
Stay up to date by following me on my social media channels or signing up for my love letter. This way, you'll be regularly informed about new products, special promotions, and exclusive offers!
When will my order arrive?
Delivery times vary depending on the shipping method chosen and your location. Typically, your order should arrive within 3-7 business days of shipment. You'll receive a tracking number to track your order in real time.
Are the T-shirts limited?
No, the shirts are not limited. We use print-on-demand: Your merchandise is only produced once you place your order. However, it may happen that products are temporarily out of stock, resulting in longer wait times.
Who should I contact if I have questions or problems?
If you have any questions or problems, you can usually contact the Knossi online shop's customer service. Click here for the contact form.
Can I return the merchandise?
Your order doesn't fit? No problem! You can return your product free of charge within 30 days of purchase. Please contact our customer service at service-knossi@spreadgroup.com or write directly via our contact form, and we'll take care of your return.
How long will it take to get my money back?
After a return, it can usually take between 7 and 14 business days for you to receive a refund. This depends on the processing time of the online store and the payment service provider.
Which countries do you deliver to?
You can find the Delivery countries and their shipping costs information under Delivery Times and Shipping Costs. We also ship internationally, but there are restrictions or additional shipping costs for certain countries.